Privacy Policy

1. Introduction

CakeMate (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bakery management platform at cakemate.io and associated services (the “Service”).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, bakery name, and role when you register.
• Business Data: Order details, customer records, inventory items, cake designs, and other business information you enter into the platform.
• Payment Information: Billing details processed by our third-party payment provider (Stripe). We do not store full card numbers.
• Communications: Messages you send through our contact form, support channels, or surveys.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Device Data: Browser type, operating system, IP address, and device identifiers.
• Cookies: See our Cookie Policy for details.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and send related information.
• To send technical notices, updates, security alerts, and support messages.
• To respond to your comments, questions, and customer service requests.
• To monitor usage patterns and improve user experience.
• To detect, prevent, and address technical issues or fraud.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party companies that help us operate our platform (hosting, analytics, payment processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time by contacting us at privacy@cakemate.io.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, role-based access control, and regular security audits to protect your data.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data. See our GDPR page for European data subject rights.

8. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related enquiries, contact our Data Protection Officer at privacy@cakemate.io or write to: CakeMate, Dublin, Ireland.